Shipping policy

At Brooklyn Cuzo, we work hard to get your order to you as quickly as possible. Every order is packed with care because we appreciate every customer who supports our brand. Processing Time Orders are processed within 4-8 business days (Monday-Friday, excluding holidays). During new releases, holidays, or sales, processing times may be slightly longer. Shipping Times Estimated delivery after your order has shipped: Standard U.S. Shipping: 5-10 business days Priority Shipping (if selected): 1-3 business days Shipping Rates Shipping costs are calculated at checkout based on your location and the shipping method you choose. Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Incorrect Addresses Please double-check your shipping address before placing your order. Brooklyn Cuzo is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us, additional shipping charges may apply to resend it. Lost or Delayed Packages Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, email us and we'll do everything we can to help. International Shipping At this time, Brooklyn Cuzo ships within the United States only. If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item and packaging so we can assist you promptly.